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3.2 Servant Leadership & Style
In 2026, the era of "Command & Control" is dead. Success is driven by the Servant Leader—the one who carries food and water for the team.
🛡️ The Servant Leader Mindset
Your job is to remove rocks from the road, not to crack the whip.
| The Old Way (Manager) | The New Way (Servant) |
|---|---|
| "Why is this late?" | "What is blocking you?" |
| Focus on Output/Tasks | Focus on Outcome/Value |
| Controls Information | Radiates Information |
| Taking Credit | Giving Credit |
💡 2026 Focus: Impediment Removal
Your most critical daily action is neutralizing Impediments. If you aren't clearing the path, you aren't leading.
🧭 Situational Leadership (SLII)
You cannot treat every team member the same. You must adapt to their readiness.
S1: Directing
Low Skill / High Will
Tell the learner exactly **what** to do and **how**. (e.g., A new hire on day 1).
S2: Coaching
Some Skill / Low Will
High direction + High support. Explain **why** and encourage them through failure.
S3: Supporting
High Skill / Variable Will
Facilitate their decision-making. Don't tell them how; ask "How can I help?"
S4: Delegating
High Skill / High Will
Give them the goal and get out of the way. Trust the expert.
🧠 Emotional Intelligence (EQ)
EQ is the "secret sauce" of leading through crisis.
- Self-Awareness: "I am angry right now." (Recognizing triggers).
- Self-Management: "I will take a breath before replying." (Controlling impulses).
- Social Awareness: "The team looks exhausted." (Empathy).
- Relationship Management: "Let's take a break and reset." (Influencing others).
📝 Exam Insight: If a high performer suddenly starts missing deadlines, do NOT micromanage (S1). Switch to **Supporting (S3)**. Ask open-ended questions to find out if they are burned out or facing personal issues.